All On-line transactions are handled using a secure server using 128 bit SSL security. For more details click on the padlock at the bottom of your web browser when you are in the payment page.
It is our policy to despatch large orders upon receipt using a 48 hour carriage service. Orders received after 1:00 PM will not be despatched until the following day. Overnight service is available at an extra charge as shown on the relevant page. Small items are dispatched using Royal Mail 1st class.
Carriage costs vary according to products purchased, costs are stated on relevant pages. All prices are UK mainland only, quotes for overseas shipping of goods is available by request.
Under The Consumer Protection ( Distance Selling) Regulations 2000 you have a statutory 7 day cooling off period from the date of receipt of the goods.
Cancellation of orders must be made by post or email.
Should any product purchased from UK dog guards be found to be faulty, damaged in transit, or differing from the description given at theUK dog guards website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to UK dog guards within 7 days of delivery of the product.
In the event of a customer purchasing an item from UK dog guards mistakenly and through no fault of UK dog guards, we will be pleased to replace or refund the item provided that the original item is returned to UK dog guards unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, UK dog guards reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.
This does not affect your statutory rights as a consumer.
All the following post codes will incur a p&p supplement of £7.50 : -
NORTHERN IRELAND out of area BT
PH19 - PH44
PH49 - 50
IV
KW
PA20 - PA88
ZE
JE
GY
AB37
AB38
AB44
AB55
AB56
IM
KA27
KA28
HS
ISLE OF MAN
ISLES OF SCILLY